Memodyne Refund Policy: How to Ask for Your Money Back
Quick answerTo ask for a Memodyne refund, call the order desk at +1 (302) 200-3480 with your order ID within 60 days of purchase. Mail the bottles by tracked post to 600 Lexington Avenue, Floor 9, New York, NY 10022, with your name, email and order ID inside. The refund is issued 3-5 business days after the return is credited, then takes 5-10 days to show on your card.
- 60-day satisfaction window
- Free US shipping on 3 and 6 bottles
How does the Memodyne refund work, in short?
You call, you mail the bottles back, and the money returns to your card. The sales page calls this a “60-Day Satisfaction Guarantee” that counts from the date of purchase.
Refunds are handled by the order desk of the checkout platform, not by this website. We run Memodynemind, a U.S. stocking partner for Memodyne. We can explain the steps, but we cannot see or change your order.
- 60days from purchase to ask
- 3-5business days to issue after credit
- 5-10days for your bank to show it
- 1phone line for refund claims
What are the steps to get a Memodyne refund?
There are six steps, and most take a few minutes. Do them in order. The phone call comes first, because it confirms the terms that apply to your order.
Find your order ID
Open the confirmation email from your purchase. Write down the order ID, the date and the pack you bought.
Call the order desk
Call +1 (302) 200-3480 and say you want a refund under the 60-day guarantee. Hours are not published, so allow time.
Confirm the terms
Ask three things: does the 30-days-of-use line apply, may bottles be opened, and is the return address still current.
Pack every bottle
Include all bottles from the order. Add a note with your full name, email and order ID.
Ship with tracking
Mail the parcel to 600 Lexington Avenue, Floor 9, New York, NY 10022. You pay the postage. Keep the receipt and tracking number.
Watch for the refund
Check your card statement over the next few weeks. Note the date the money arrives.
Keep a call log
Write down the date and time of your call, the name of the person you spoke to and what they said. A short note now can save a long dispute later.
How long does a Memodyne refund take?
Plan on two to four weeks from the day you mail the parcel. The sales page gives two waiting periods. The refund is issued 3-5 business days after your return is credited. Your card then takes 5-10 days to show it.
Transit time adds to that. A parcel can take several days to reach New York, and it must be logged before the refund clock starts.
| When | What happens | Note |
|---|---|---|
| Day 1 | You place the order | Keep the order email; it holds your order ID and date |
| Any day up to day 60 | You call the order desk | The 60 days count from the date of purchase, not the day the box arrives |
| Soon after the call | You mail the bottles | Tracked service, paid by you |
| Parcel arrives | The return is credited | Ask the order desk how you will be told |
| 3-5 business days later | The refund is issued | As stated on the sales page |
| 5-10 more days | The money shows on your card | Depends on your bank |
- Week 1
You call, pack the bottles and mail them with tracking.
- Week 2
The parcel arrives and the return is credited.
- Week 3
The refund is issued within 3-5 business days.
- Week 4
The money appears on your card within 5-10 days.
Where do you send a Memodyne return?
The sales page lists this return address: 600 Lexington Avenue, Floor 9, New York, NY 10022. It is not the same as the office address on our contact page. Do not mix them up.
Confirm the address on the phone before you ship. A parcel sent to an old address can be lost, and the return shipping is your cost.
What goes in the parcel
- All bottles from the order, in one parcel
- A note with your full name
- The email address you used to order
- Your order ID, written clearly
- A tracked shipping service, with the receipt kept
- A photo of the parcel contents before you seal it
What does the 30-days-of-use line mean for your refund?
It is the one rule that needs a phone call to settle. The sales page says refunds apply “after at least 30 days of use.” Its FAQ, on the same page, calls the guarantee “unconditional.” Those two lines do not fit together.
We cannot tell you which one the order desk uses. Ask them directly, and write down the answer. If you plan to stop early, ask before you stop.
- Day 1Order date. Keep the order email.
- Day 30The sales page asks for at least 30 days of use.
- Day 45Decide if it is worth keeping.
- Day 60Last day to call the order desk.
Read the guarantee page for how the 60-day window lines up with each pack. A 2-bottle pack lasts 60 days at one capsule a day, so it runs right to the end of the window.
What do the refund terms leave out?
Several common questions are not answered on the sales page. We list them so you can ask on one call instead of three.
| Question | On the sales page | What to do |
|---|---|---|
| Must bottles be unopened? | Not stated | Ask on the call; send back every bottle unless told otherwise |
| Is the 2-bottle shipping fee refunded? | Not stated | Ask on the call and note the answer |
| Is there a return authorization number? | Not stated | Ask; if one is given, write it on the parcel |
| What happens to the bonus e-books? | Not stated | Ask whether keeping them changes anything |
| Order desk phone hours | Not published | Call on a weekday, and try again if no one answers |
| Is there a restocking fee? | Not mentioned | Ask directly so there are no surprises |
We do not guess the answers. If the order desk gives you one, keep a note of it with your order ID.
Who handles Memodyne refunds, and who does not?
Order desk
+1 (302) 200-3480. Starts refunds, confirms the address and answers questions about your order.
Sales email
[email protected]. Useful for a written record after you call.
This website
[email protected]. Fixes our pages and answers site questions. It cannot see orders.
Your card issuer
The number on the back of your card. Use it if a credited return is never refunded.
Stopping because of a side effect?
Stop taking it and tell your doctor, then ask for your refund. Your health comes before any return window. Arginine and citrulline may lower blood pressure, so dizziness or lightheadedness is worth reporting.
The side effects page lists who should ask a doctor first. Mention the side effect on your refund call too. It does not change the steps, but it puts the reason on record.
What if the refund does not arrive?
Give it the full time first. Count 3-5 business days from the credit date, then 10 more days for your bank. If nothing shows after that, act in this order.
- 01
Check the tracking
Confirm the parcel was delivered and note the delivery date.
- 02
Call the order desk again
Give your order ID and tracking number. Ask for the date the refund was issued.
- 03
Call your card issuer
Ask about a dispute. Share your call log, tracking receipt and order email.
- 04
Report a problem
If you believe you were misled, you can file a report at reportfraud.ftc.gov.
Worried about a site you bought from? Our buyer check explains how to confirm which checkout you used. Prices for each pack are on the pricing page.
Memodyne refund FAQ: questions people ask
How do I get a refund for Memodyne?
Call the order desk at +1 (302) 200-3480 with your order ID, then mail the bottles to the return address they confirm. Put your full name, email and order ID inside the parcel.
What is the Memodyne return address?
The sales page lists 600 Lexington Avenue, Floor 9, New York, NY 10022. Confirm it on the phone before you ship, because addresses can change.
How long does a Memodyne refund take?
The sales page says the refund is issued 3-5 business days after your return is credited. Your bank then needs about 5-10 days to show it.
Do I have to use Memodyne for 30 days before a refund?
The sales page says refunds apply after at least 30 days of use, while its FAQ calls the guarantee unconditional. Ask the order desk which rule they apply to your order.
Can I return opened bottles of Memodyne?
The sales page does not say. Ask the order desk before you mail anything, and send back every bottle, opened or not, unless they tell you otherwise.
Who covers the postage when I return Memodyne?
You do. The sales page asks buyers to pay for return shipping and to use a tracked service.
Is the shipping cost on the 2-bottle Memodyne pack refunded?
The sales page does not say. Ask the order desk on the same call when you request your refund.
Can I email for a Memodyne refund instead of calling?
The sales page names the phone line for refund claims. You can also write to [email protected], but call to start the claim and note the date.
Can this website process my Memodyne refund?
No. Our desk at [email protected] cannot see orders or payments. Only the order desk can approve and send a refund.
What if my Memodyne refund never arrives?
Call the order desk with your tracking number and order ID. If that fails, ask your card issuer about a dispute and keep every record.
Know the refund steps? Order Memodyne with a plan
Keep the order email, mark day 60 on your calendar and ask your doctor first if you take blood pressure or heart medicine.